Disclaimer: This privacy notice does not constitute legal advice. It should be reviewed by a solicitor to ensure compliance with current UK data protection laws for your specific mediation service.
Introduction
We at The Mediation Office are committed to protecting your privacy. This notice explains how we look after your personal data when you use our family and civil mediation services, and tells you about your privacy rights in the UK.
What data we collect
We collect information such as your name, address, contact details, and brief details about your dispute. In family mediation, we may also collect financial information or details about child arrangements to help find a solution.
How we use your data
We use your information only to provide mediation services, contact you about appointments, and meet our professional requirements. We do not use your personal data for marketing purposes.
Lawful basis
Under UK law, we process your data either because it is necessary for our contract with you (to provide mediation) or because we have a legitimate interest in running our service professionally and safely.
How we store your data
Your data is stored securely on our systems, which are protected by up-to-date security measures. We take every precaution to ensure your private information is kept safe and confidential.
How long we keep your data
In line with mediation guidelines, we typically keep case files for a period of six years after your final session, after which they are securely destroyed.
Sharing your data
Mediation is confidential. However, we may share information if required by law, such as to prevent harm to a child or adult. We may also share data with professional bodies for quality monitoring purposes.
Your rights
You have the right to ask for a copy of the information we hold about you, to ask us to correct anything that is wrong, or in some cases, to ask us to delete your data.
How to contact us
If you have any questions about this notice or how we use your data, please email us at contact@themediationoffice.co.uk or call our Worcester office.
Changes to this notice
We may update this notice from time to time to reflect changes in the law or our office practices. Please check this page regularly to stay informed.